I must say my rating would be better if I was rati...

I must say my rating would be better if I was rating only my converted tapes. I have received my tapes back and so far everything seems in order.... THEN.... I received another box from them and to my surprise I received someone else order as well.. I have a box full of 8MM tapes that are not mine.. I first emailed Southtree asking for a return label as I cherish my memories and would hate to lose them but they kept telling me they were researching how to get me a return label?????? What?? I am overseas but I have access to the US Postal Service. It should not be that difficult.. I have contacted them, I have escalated to a supervisor and apparently not one of the people that works there can figure out how I can ship this via the US Post office.. Really?!? Needless to say I am still after two months of back and forth trying to get a return label to ship these tapes back to them.. I even asked them to give me the owner of the tapes email address as I am sure they would be willing to pay for the shipping themselves just to get their memories back.. DO NOT RISK YOUR MEMORIES WITH THIS COMPANY!!!