"Better to be slapped with the truth, than kissed ...

"Better to be slapped with the truth, than kissed with a lie." That was a quote once shared in a morning email by the CEO. I can t help but reflect on this quote now because Primary has literally flagged my honest review on Glassdoor to the point of removal. I guess you rather live a lie after all. Where is the I in integrity?

Pros:
The office itself is nice and modern, large enough to contain the irrational behavior that goes on inside. You develop grit and self-efficiency because you re essentially asked to figure everything out by yourself. The only operating engine in this organization is the payroll team and that s because the CFO (only person with business acumen) manages this group. If you re calculating enough, you can influence upper management to perceive you as the future of Primary, which ultimately can get you to be a part of seminars and training that can benefit you long-term. They have a rolodex of Fortunate 500 clients who send many payrollers Primary s way which keeps business afloat. IN addition, you get foster and create associations with some genuinely nice people who are in the same Primary boat of despair.

Cons:
Primary is a business with potential to multiply in size if it was led by a suitable leadership team. There are zero standard operating procedures when it comes to recruitment and human resources, so either you know how to Google, or you ll be looking for a job shortly. The leadership team is aware of this but 31 years later, here they are wondering why everything is stagnant or worsening. Every morning there is a senseless staff meeting held to start the day. Ironically, you leave the morning meeting feeling like your day just ended. At first it seems nice until every day passes by and they show you a new layer of evil behind every morning message. Think of an onion, the more you peel it, the more likely you ll cry soon. There is no clarity on hierarchy, so you ll never get a proper one-on-one or any type of counseling. The only time I ever felt like there was any type of support was with the former VP who was let go because she went to Mexico. A lot of the staff like a solid 90% are new entry-level recruiters who don t know what they re doing and don t know who to go to for support. It s depressing because some of these kids (very young crowd) are eager to learn and grow but instantly realized that s not what they re going to get here which leads to the turnover rate. Turnover rate is garbage. Make sure you ask this if you re interviewing for them. Internally, they ve had 56 employees resign and or get fired due to not being a culture fit . How many times do you have to do this until you get it right? Isn't it ironic that a staffing company whose foundation is to recruit can't seem to do it for themselves? I mean it s not rocket science.

Advice to management:
You need to wake up and correct your behavior. Going around calling people names behind their backs like hair washer, Gestapo, pretty note taker, sugar cheeks, ice princess, and etc. isn t influential WBEA language! Instead of paying people $5 Starbucks cards to write good reviews, make the changes you want to see, be the difference, follow your quotes, and stop listening to Attiya.