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Maggie Craig

4 years ago

We went to smoke for my 30th birthday with myself,...

We went to smoke for my 30th birthday with myself, my husband, sister and both my parents. We arrived at 4:30ish and it was already very busy. We had a 45 minute wait which was fine since we didn't call ahead. The hostess was very nice and got us all water and any drinks we wanted while we waited. Once we were seated the waitress came and brought us menus and then promptly left. She came back took our drink orders and then left quickly again. When she returned with out drinks we quickly ordered most of us got the 2 meats, 2 sides and 2 sauces combo. We also ordered an appetizer of the queso dip. Once she left my husband went to go take a drink out of his margarita and there was a long black hair in his drink. Not wanting to make a fuss he didn't say anything even though I encouraged him to say something. We sat and waited awhile waiting for our appetizer not ever seeing our waitress. We waited as the couple next to us got seated and then got all of their order as we still sat and waited. After an hour hit we began growing impatient especially with two pregnant women at the table. After over an hour the waitress finally showed up again and said our food was coming out. Within 5 minutes it came out all the orders were mixed up and any special requests made were not followed. And the queso dip that we ordered as an appetizer was the last thing that came out. The food itself was good and we all enjoyed it. After about 20 minutes of eating the waitress came back and asked if we wanted boxes. Nothing like waiting over an hour for food and then being rushed out. She started boxing up our food. I didn't have much left and told her she could just put my husband's and mine together. When we all got home we realized she never boxes up everything. All the left over burnt ends and brisket I had were not boxes up. My sisters pulled pork was not boxed and none of use got any of the BBQ sauce we had with our meal. What is the point of BBQ if you have no sauce. Overall the food was good but service was the worst I've ever had in a restaurant and will not be returning.

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