I am a world of Hyatt member and travel weekly for...

I am a world of Hyatt member and travel weekly for work. I mainly stay at Hyatts while traveling. My nephew recently got married and I booked him for his wedding night at the Hyatt Regency Denver Convention Center. The manager James Smith sent me a standard email asking if he could do anything for me. I have never responded to these messages but this time I did. I let him know that it was my nephews wedding night so if there was anything special that he could do that would be great. He emailed back saying he would take care of them. Take care of them he did!! He put them in the top floor suite and gave them late checkout so they could have their massage. This type of customer service you do not see often and it was defiantly unexpected. But this gesture made for an amazing wedding night for my nephew and for that I am grateful! Thank you again...