Vanessa Santos

Review of BMW of Nashville

We never intended to purchase a vehicle upon visit...

We never intended to purchase a vehicle upon visiting as we were there for a service repair. Due to unfortunate circumstance of our car exceeding repairs that were not worth having, the team at BMW were incredibly supportive in helping us through this challenging situation. We set our eyes on a beautiful 5 series and from the beginning our experience was beyond our expectations. From Karen at the service department being so informative and Jim the service mechanic who was so through and transparent regarding what repairs were needed to our vehicle, to Mitchell our sales rep who helped us and talked us through the process. When we got to the finance department we were wary (given our situation and having had a bad past experience with a dealership in Miami) as everyone knows the finance is most daunting part. However, Adam was incredible. He was very direct and clear and we do and don't need and I appreciated that I was being sold on things that we don't need. This kind of service is why I not only would recommend my friends and family to come to this dealership but we will continue to return when the time comes for our next vehicle. We are SO pleased with the support of Mitchell in even getting some minor cosmetic fixes done to the vehicle, following up to make sure we were happy and making us feel like our purchase truly did matter to them. Also a shout out to Elijah who took care of some cosmetic stuff for our car. Thank you to the entire team for taking away the scary from a car buying experience.