Ulta Chick

Review of Mazuma Credit Union

First, let me say , I have banked at Mazuma (previ...

First, let me say , I have banked at Mazuma (previously The Federal Employees Credit Union) since 1981. I have frequented many different locations over the years. I have lived in Southern Johnson County for 18 years. I was so excited for the Overland Park location (135th St) to open. And yet its been the biggest disappointment. You could learn a lot from the Troost location. The drive thru was a synchronized dance. So efficient. They really knew how to work scores of people through fast. The customer service in OP is less than desirable when you walk in. Usually no one is anywhere around to greet or direct you. The drive through window service is worse. It is always a long wait before you are even acknowledged. Please, your customers deserve better. We choose to bank with you. Choose to provide customer service! We deserve it!