I had several issues with the Buick I purchased. ...

I had several issues with the Buick I purchased. The first incident was a few weeks after my purchase where the vehicle lunged into a middle of an intersection. I was told by the service department that they could not recreate the condition. After doing my own investigation I found there were numerous complaints regarding this condition. Ultimately, the service department told me it was a software issue and there was no solution. I was advised to continue to drive the vehicle in the current condition. The second issue left me in rush hour commuter traffic where I lost power and the vehicle shut off. Again, the service department told me they could not recreate the condition and therefore could not offer a resolution and to drive the car as is. Both responses were unsatisfactory.

The dealership's standard "we cannot duplicate the condition and therefore cannot repair the vehicle" is unacceptable. They are not inclined to further investigate any condition if the solution is not immediately available through prompts or codes even though bulletins or letters have been transmitted. They are lazy. They are not customer oriented and have no desire to satisfy the customer.