Decided to finally try this place out for lunch to...

Decided to finally try this place out for lunch today. Never doing that again...at least not at this location. There's no organization or order at any of the lines. There's a pick up area, an online pick up area, and (I guess) an area to place an order. Everybody is just clustered up near the regular pick up area to try and get their order. I placed my order online and stood in that area for about 10 minutes. A girl is standing at the counter, messing around on her phone, but looks like she's trying to help customers. When we made eye contact, I waved at her with my phone in hand to say I placed an online order. She says "I'm on break", but asks what my name is anyway to see what I ordered. If you're on break, then why are you at the counter looking like you trying to help people? I get my food, there's items that I asked for that were missing, and I was just disappointed with the whole experience. I'll still eat at a Shake Shack, just never at this one again.