Jasmine Schmidtz

Review of Grande Rockies Resort

Stayed here for one night and was extremely disapp...

Stayed here for one night and was extremely disappointed.
I booked through HotelTonight and the room was nothing like the pictures on the app. On the app the rooms looked large with a fireplace and a window with a nice view.
In reality the room was quite small, the view was overlooking a construction site and there was no fireplace.
There was no fitted sheet on the bed, which was quite strange. It was just a flat sheet on top of the mattress, so the sheet did not stay put on the bed very well. The bed was very hard and uncomfortable.
We arrived at 9:30pm and were very excited to use the pool and hot tub, but were told that they close at 10pm. This was quite disappointing because that was one of the appeals of this hotel.
After 6 hours of driving I was hoping to be able to at least take a soak in the bathtub, but there was no bathtub in the room. I have never heard of a hotel room without a bathtub. On top of that the shower was dirty.
The paint was chipping off all the doors and the balcony in the room wasn't available even though it is springtime now.
We were put in a building called "The Annex Building", which I am sure was of less quality than the main hotel building.

I spoke to the concierge while checking out and told them about my disappointment. They said they would reach out to the app and request a discount for our stay. They couldn't' do anything right away because we paid through the app and not at the hotel. A few days later I hadn't heard anything so I reached out to the app. Turns out the hotel had no record of my complaint and therefore won't do anything about it.

I would not recommend this hotel to anyone.