I have used NBS as both a consumer and plan admini...

I have used NBS as both a consumer and plan administrator.

As a consumer I primarily used their FSA Services to include Flex Spending and Dependent Care Reimbursements. Their website is great and relatively user friendly. I recommend having all required docs to submit before filing a claim to reduce reimbursement lead time. I never ran into a service issue during my own personal use of their services.

As a plan administrator I utilized their services for around 4 years or so. Their customer service needs a bit of work as turnover is high and plan knowledge for customers is low. The service can become a hassle if you do not educate yourself beforehand on what documents are required for specific reimbursements. We had a few complaints each month and the problem was never resolved as the issues continually occurred.