Olivia Thorne

Review of B & L Bike Shop

Poor customer service and communication! Was not i...

Poor customer service and communication! Was not informed when the part they ordered for my bike was wrong and had to be sent back (not their fault) extending my wait for my bike by a week and was only told what had happened after I called to see what was up. After waiting another week called to check on the progress to find out they still hadn't gotten the part in and that it would be another week till they got the part and were done with the labor ( a total of four weeks in the shop!!!). Only to be called back ten minutes later by them saying they were wrong and the bike had been finished for a couple of days (without anyone having contacted me). They have definitely lost my service.