I have been extremely disappointed with the custom...

I have been extremely disappointed with the customer service at Balfour. I sent my ring back for a simple repair and they sent back a completely different ring than my original and what was advertised online. I informed Balfour of this, had it sent back a second time, and once again it came back with a totally different stone and of very poor quality. Not to mention the encasing was jagged (BOTH TIMES). I am now having an extremely difficult time contacting a manager to resolve this issue (It's currently been 2 weeks and counting...) and could not be more disappointed. I do not recommend Balfour to anyone.