This agency was the listing agency for the home th...

This agency was the listing agency for the home that we bought in Wilmington and we had a horrible experience with them during that process. The owners of the home we bought had kept birds, dogs and cats in the home, and the home was extremely dirty when we saw it. As a result, we requested that a professional cleaning be conducted in the home before we moved in with our one year old. This cleaning was specifically written into the contract.

The cleaning was to be conducted after the sellers moved out, the day before the walk through. After discovering that the electricity had been shut off two days before closing and one day before walk through, I became suspicious that the owners were not going to do the cleaning. Sure enough, on walk through day it was obvious that a cleaning had not been done. We found bird food in all of the cabinets, cat and dog hair on window sills and ceiling fans, and toothpaste in the sinks.

The listing agent clearly did not ensure that the contract was adhered to and when we brought the issue to her attention, she scheduled another cleaning for only one hour- not enough to clean even the upstairs.

A contract is a contract, and this agency did not ensure their clients kept their end of the deal when it came to a cleaning or keeping the power on through closing day. I would not trust them to do their job or to ensure that, as a buyer, your requests are considered and acted upon.