R Hays

Review of Planned Property Management

PPM is not worth your time or hassle to try and lo...

PPM is not worth your time or hassle to try and look at available apartments. Made a appointment for the next day as requested by PPM to give tenants 24 notice. Agent arrived 20 mins late And never contacted tenants to get permission. Showed me video of unit on his phone. Advertised units available with dishwashers were in fact not available or as advertised in price range indicated. If PPM makes process of viewing an apartment so difficult and communicates this poorly, I can only imagine the poor service tenants receive at their properties. Avoid PPM!

Update from business response:
Unit described on Barry that was emailed at 10 PM the night before my morning appointment was for a studio apartment. As indicated in two emails sent And verbally over the phone I was only looking for a 1 bedroom.

I originally requested to have an appointment to view properties on Monday but never received a response from my two emails. Called and spoke with appointment booker who stated that they would be unable to show units on Monday because they need to give tenants 24 hrs notice. She booked and sent confirmation email for Tuesday to get tenants permission. Broker arrives late to appointment and states he has not received tenant permission to show units. Yes, I did decline to view the Barry unit as I am looking for a 1 bedroom. I appreciate how your response to not view a property seems to indicate I was culpable in the poor service provided.