Matt Lohoefer

Review of Bric vacation rentals

HI Bric, THis unit is ocean front and has a roof t...

HI Bric, THis unit is ocean front and has a roof top area that is divine. That is the only thing that got you a rating. The units needs maintenance. Barely any plates or cups or silverware, Communication about the wifi and tv was non existent. No help from any Bric employees. Never heard from anyone, no one to meet us upon check in, we had to learn all the ins & outs of TV, hot tub, and everything else on our own. Unit is in need of repair, lighting is poor in 2nd bath, many light switches do not work leavig access to roof top in total darkness. No mats for lounge chairs, Only 2 lounge chairs. Tile is missing from hot tub in numerous places. No ice maker, barley enough trash bags for the week. My request to have some items purchased for our arrival was never answered, I sent 3 emails. So of course nothing cold to drink on arrival. We have gotten better service from other condos in PLaya. Whoever your paying to help run that condo in Playa has a great job. They get paid and do nothing. There needs to be a better welcome sheet of info explaining things since no one shows up to help answer the basic Q's. Oh yes and only one key and the combo lock on front door does not work. This made it difficult if I wanted to go out and return later and my wife did the same and returned at a different time. Yes we left the key at front desk when we did this.
Devine roof top but that's about it. Matt L