We stayed at the Mt Buller Chalet and Hotel recent...

We stayed at the Mt Buller Chalet and Hotel recently and paid around $2600 for 4 nights accommodation to ensure a comfortable stay. We had a mattress that was so uncomfortable we needed to seek chiro and physio on our return to Perth. The springs sticking into our back were shocking for the price we paid.
We let staff know and no follow up occurred at all. We have paid half this amount for a longer stay at other places having visited the mountain 8 times and slept much better at all other locations in a similar distance around the main ski run and shops.
We hope the staff will take the comments seriously as the location and rooms were great, just the serious lack of care-factor for members of the public who pay a very high amount to be able to get a decent nights rest.
Very rare we are not able to give a 5 star review, its very unfortunate.