Went in to get my used car appraised after being t...

Went in to get my used car appraised after being told to do so via a phone call ASAP the night before, only to show up and not even be helped by the same guy who told me to come in - but that's whatever I went with it anyways. So some other guy scans my car to run the vin and get all the features of the car, and then the guy who helped me then tells me the used car guy is out that day, understandable, and to call back later? Why would I be told to call them when I am the customer that should be helped. Long story short, after voicemails being left and finally speaking with someone who partially helped me (2 weeks after I arrived) I still do not have an appraisal for my car and apparently the information that was collected, and the guy told me was run in the system, was MIA and that they would call me back this time after I had to ask whether or not I should call back....to me that is super unprofessional and reading in between the lines I feel lied too. Can't vogue for buying a car there but this encounter might be able to sum up how the business seems to be run. The only reason I went here in the first place was because I bought the certified used here a couple years ago, NEVER again. All I wanted was a quote but they don't seem to want the business.