I bought a used, but more expensive version of a g...

I bought a used, but more expensive version of a game. For the record, their USED price is full retail price for a brand new copy from Amazon. The reason this version costs more than TRIPLE what the standard versions costs is because it's supposed to come with an extra full game, 2 add-ons for the main game, and a demo for the sequel. There is no DLC on this disc! Without the DLC this is the regular standard version, for triple the price!! I called and explained the situation and after being on hold for quite a while I was told to bring it in and they MIGHT give me a store credit. Really? It's a 25 minute drive. Does the CHANCE of store credit even justify the trip? I asked to speak to the manager and I was told there are no managers, only shift supervisors. The owner apparently doesn't exist either and the supervisor who makes the decisions wouldn't even get on the phone. I was then told that each day they have a different supervisor and each one has their own rules about returns.

Today I spoke to one of those "shift supervisors" who calls himself a manager (funny how his title is different than what I was told by the other guy) and he said they NEVER charge people for content they don't get, but then admitted that they did it to me. I asked about bringing it in for a refund and he thought that was funny. He said they have never in 40 years given a refund. The owner doesn't allow it (even if they screwed you over apparently). I asked if I could talk with him and he laughed again saying he hasn't seen the man in many years. I asked "so basically too bad for me?" and he replied "YEP!" So there you go. That's how they choose to conduct business.