We booked and paid for a room with a jacuzzi, when...

We booked and paid for a room with a jacuzzi, when we arrived we were told that all of the jacuzzi rooms were booked and were given a tiny room after waiting in line for 15 minutes. While in the lobby I saw 2 other customers that were unable to check in because there were no rooms available even though they had paid for one.

Room was small and the air conditioning barley worked.