Caitlin Fruits Review of Tire Rack
I spent $1000 on new tires, ordered them online an...
I spent $1000 on new tires, ordered them online and scheduled for them to be installed the next week. Brought my car in and was in and out within 20 minutes. Fast forward to two weeks later and my husband (who just got back into town) looks at my tires and mentions they are not the tires I ordered and paid for. I drive all the way to discount tire, show them my receipt and explain to them the tires on my suv were not the tires I paid for. They explained that they didnt have those tires in stock and that "they made the decision" to place a different set on. NO ONE communicated this with me. NO ONE told me the tires I researched and purchased were not available. NO ONE gave me the option to pick out another set myself. AND the tires that they put on my car were cheaper than the ones I originally bought and I had to be the one to point that out and ask for the refund. If I could give zero stars I would, such a terrible experience.
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