WOW! Editor

Review of Hyatt Regency Denver at Colora...

After a long month of dealing with an ailing fathe...

After a long month of dealing with an ailing father, we canceled our "big" anniversary trip to Napa and decided to stay at the Hyatt Convention Center in Denver. It was our 10 year anniversary. I purchased the Romance package and here's what I got:

1. A burned out light bulb in the bathroom.
2. A dirty, mildew shower liner.
3. A romance package that wan anything but: when we order the champagne for 7:00, I wasn't told that we needed to be there. While I understand the rule, someone should have told us in advance.
4. No VIP Turn Down service, which was included.

6. There was no "Do not disturb" sign to put on the door. So at 9:00 am there was a knock at the door from housekeeping. Ridiculous!
7. We had breakfast. And when we went to check out, the breakfast was on our bill. If we weren't paying attention, we would have been charged.

Now, the check out lady did give us free valet.

This was our 10 year anniversary and of all the hotels in Denver we stayed with you. I have to say this is the last time I EVER stay at a Hyatt. I cannot get my anniversary back.

Following the visit, I received an email from the Assistant manager - it was a weak attempt at making us feel better. For example, had she look at my reservation, she would have read that we live in Golden (15 minutes from downtown) and I wouldn't have received the following sentence: Should your travels bring you back to Denver, we hope to have the honor of serving you again.

There are far nicer hotels at $250/night that I can spend my money on.

This is NOT what I expected from a Hyatt.

Thank you for nothing - well, a terrible anniversary evening.