If we could give Real Green 0 stars. We would.

If we could give Real Green 0 stars. We would.

We have always experienced what they call "bugs" in their systems, but this is a different level. We have left 2 service calls around a month ago and have only received one response after I contacted a representative directly with their email. She responded that my issue was already resolved over email. I did not receive any email- nothing in my spam or junk folders, nor my inbox. It's been quite a few days since the last service call was submitted - so 2 unresolved calls.

We've had issues with running reports, invoices, etc.

This is what it's looking like right now -
When applying payments to accounts, it shows that they either DON'T have a balance, or have a balance that is only a FRACTION of what they truly owe. When looking in the History tab, it shows that there are multiple different "automatic adjustments" that were not made by any of the employees. For example, a customer currently owes $250.00, in their account, it shows that they only owe $46.
When looking in history for said customer, it shows that there were 5 different dates that credits were given to this customer. Customer made full payment in January, and in total, the 5 "credits" given, covered the entire payment they had made and covering payments for services they actually owe for.

This isn't just one customer either, we've had a few within the past week that we have noticed. So now we have to go through every individual customer to make sure everything is entered properly.

THEY ARE GIVING FREE SERVICES TO CUSTOMERS AUTOMATICALLY.

This is not okay, it harms businesses everywhere. The cost is astronomical compared to the "service" that they provide.

Go with literally anyone else. Do not waste your time or money on this "satisfactory program"