Heather Swinson

Review of Sheraton Mirage Resort & Spa G...

Couldn t be more disappointed with our stay here.

Couldn t be more disappointed with our stay here.

- when we checked in we were told our room was next to the lift but we could upgrade for $80 a night to avoid it
- instead, we were put in a conjoining room and on the last night ended up sharing with a toddler who didn t sleep most of the night - so neither did we. Reception said we should have requested a single room
- we kept getting charged for parking that we didn t use and were told that was the system
- we had erroneous mini bar charges on days our room wasn t even serviced
- the Pearl bar had terrible service and was absolutely freezing cold. Waitress said she gets complaints all the time.
- buffet staff were mostly lovely but, again, there wasn t enough staff and you d wait quite a while at the unmanned fruit/pastry area
- rooms were underwhelming with no decor bar a small painting above the bed and the bathroom never dried
- overall the place lacked any level of service, visuals, amenities that could be considered 5 star. In comparison, we had high tea with family across the street in the Versace and were treated so well, even for a simple scone and tea get together