We were sold a chaise and were explicitly told by ...

We were sold a chaise and were explicitly told by Tina that we were not buying the floor model but that we were of course buying and paying for a new warehouse item. Because we bought it at the end of the day and didnt have our truck, my boyfriend was told he could return the next morning to to pick it up if we didn t want to pay to have it delivered. He got there alone at 9:45am Sunday and they took his load ticket and loaded up the FLOOR MODEL even though we paid explicitly for a new piece they even left the feet on the couch, which can result in damage when moving such a piece of furniture. He gets home and I instantly call them asking what s up and without hesitation say they can offer $50 off (but they never offered this to my boyfriend who had already paid the night before and already left the store with a floor piece they knew they loaded for a person who had purchased a new warehouse piece). I went down to the store to discuss the issue since it clearly was shady from my perspective and only was offered the $50 discount I was offered over the phone. Which not only seems a measly discount for a floor piece but also shows no respect for the dishonest loading of a used piece, discounting it only after I complained and not even the moment they realized I wasnt getting a new piece, and then wasting my time having to ultimately drive it all the way back just to return it. I felt cheated and I told the customer rep (not Tina this time) that I felt that way, but she didn t care she filled out my paperwork for the return while chatting about lunch with a coworker, no apology for even a miscommunication. If you are a pushover, I don t recommend you shop there; they might see a nice person like my boyfriend and decide that they can just take advantage of that.