Cathy Johnson

Review of Jim Norton Toyota

Very disappointed in the lack of service received....

Very disappointed in the lack of service received. Had a 7:00 a.m. appointment, didn t even look at the truck until noon and then got a call at 2:15 stating there was more that needed done. The service advisor stated nothing had been done (again they knew prior to the appointment what we wanted done.) how did they know more was needed? Wanted to keep it an extra day. We told them to not do anything that we were coming to get it. Will never take both of our Toyota s to this place ever again.