Tim Campbell

Review of Flemings Ultimate Garage

I inquired regarding a car make/model/year that I ...

I inquired regarding a car make/model/year that I was unfamiliar with. The salesperson suggested that I put a $1,000 refundable deposit on the vehicle. The idea was to put it on "hold" while I researched values, resale, etc. However, after determining that I was no longer interested, I respectfully requested that my deposit be returned. One ask should have been sufficient. To date, I have made six requests to no avail. This is completely unacceptable and unprofessional. The salesperson is passively suggesting that I should talk to his sales manager in an effort to save the sale. While I appreciate his efforts, it's unethical to hold my deposit hostage. I do not relish leaving a negative review and it's not in my nature. I went so far as warning my rep that I was going to leave negative reviews (giving more than fair notice) unless I received an affirmative reply that my deposit would be returned. The crazy thing is, I could have been a good customer as I'm genuinely looking to build a modest collection. STAY AWAY!