This is absolutely the worst company I have ever d...

This is absolutely the worst company I have ever dealt with in my adult life. I wish I could give them negative stars for how awful the experience was. Working from home has been difficult since I rely on internet so much to work, and there were frequent outages throughout my years with WOW that lasted hours in the middle of the day. This probably occurred every 1 to 2 weeks at least once and made staying connected to my coworkers difficult. Couple this with the fact that the Internet was ALWAYS poorly performing with spotty connectivity, and the entire experience was pretty much awful. On my final call to (thankfully) disconnect my service before my move, I was on the phone for over 40 minutes, was transferred 4 times, and dialed through their switchboard all the way to the service disconnect option TWICE all to be told by the 4th employee that she could only disconnect my service if I gave her my new address and it was NOT serviceable. This is certainly a scam to make disconnecting as difficult as possible and is probably not even legal. Luckily my new address wasn't even serviceable by her so she was conveniently able all of a sudden to disconnect my line when I began losing my cool and asking for a supervisor. What a joke this company is!