I made an appointment for my elderly mother to dis...

I made an appointment for my elderly mother to discuss and amend her will. I took time off work to go with her and my Mum who is 90 had to get a taxi into town. The person we were supposed to be seeing wasn't there- no apology or reason given- and we saw a a trainee who was clearly out of her depth and hadn't read or understood my Mum's existing will. It was a complete waste of time. This is the second bad experience we have had at Pretty's and we have made the decision to take our business elsewhere.