Steve Eckhardt

Review of Center for Diagnostic Imaging ...

Never written a one star review before. We were r...

Never written a one star review before. We were running late in snowy weather (snow all night through the time of our appointment.) Arrived 8 minutes late. "Our appointment had been cancelled." No phone call, email or text to let us know. Just hey, its cancelled. For context, we are dealing with my concussed wife who juggled getting two kids in a car with one hand and can't even drive due to the concussion. It must be easy to reschedule a working mom with two under two though right? "Maybe 11:30 works for you?" Asked a couple experienced professionals if this is SOP and they emphatically said NO, you would at least get a call inquiring if you were coming or an auto reminder. One star for unprofessional nature and gross lack of empathy.

Edit: Response to CDI: Was an 8AM appointment on 1/15/18. That together with my last name should give you all the information you need if you are interested in caring this time around.

Edit 6/7/18: Review edited to 4 stars. At our second appointment everything worked out and I know how much reviews can hurt companies so I feel uncomfortable leaving a review that was only about our initial visit.