An employee - John - came out to our car as I got ...

An employee - John - came out to our car as I got out to check-in and unload. I thought he came out to help, but he actually came out to say that I had to move my car. I parked and walked our luggage and four children in over a few trips in and out. Meanwhile, I saw other cars unloading at the curb where I just attempted to do the same thing. When I asked at the desk about this, they said that John was new and didn't know any better. They seemed embarassed and took some money off of our bill (I didn't ask them to do this) but they never asked us if we needed help in or later on the way out. $400 gets you a decent suite in an okay hotel. The friendliest person in the place is the cook at the omelette station!