The return policy of non-refundable reservations, ...

The return policy of non-refundable reservations, which your establishment is carrying out in the face of the situation we are suffering worldwide, is very bad. I have demanded the return of the amount of the reservation that I have for the month of July, and the only thing that I receive are evasive and long, without a clear answer.
They must remember that if their priority is the well-being of the clients, it is not only in words, but also in deeds, and at the moment everything remains in beautiful words.
It is a shame that American companies have understood the situation and have reimbursed the amounts of the reserves, and this company that is Spanish (in theory) does not respond to requests from Spanish people.