Arad Lathari

Review of Kaffekoppen

The rudest and most disgraceful behaviour I ve eve...

The rudest and most disgraceful behaviour I ve ever witnessed from someone in a customer service job!

I was told about this cafe by a friend and decided to go there when I was in Stockholm with my wife and daughter. Their Instagram and google pages were all incorrect saying they closed at 9 but when we rang they said that it was wrong and because of covid they close at 7 now. We asked if this was the case for Monday (21st of December) and the person on the phone told us it was.

We therefore made our way there after a long day of Xmas lights sight seeing and got there for 6pm to find a few customers having a drink but no one that we could find to serve us.

We waited for about 8 minutes before someone actually came and asked us how he could help us. Me (thinking I m in a regular cafe) thought he meant what we wanted to order so I said 3 hot chocolate please to which he very rudely told me the kitchen is closed .

I was confused and told him that we had spoken to someone a day earlier who had told us the cafe closes at 7pm. He then went on to say But you didn t speak to me and I m telling you it s closed . This childish and disgusting tone wasn t accepted by me and my wife who had our 7 year old daughter so I asked the man to speak to the manager or someone else as we really didn t want to deal with his lack of manners any longer, to which he replied there s no one here and I m from next door and I m covering and I m telling you we re closed .

I said to him that it s not fair that someone has told us that you close at 7 and we ve made it from one side of Stockholm to the other having promised my daughter hot chocolate only to be given new information and telling us we can t be served. His response to this was you expect me to open up the kitchen for your 3 hot chocolates? .

Me and my wife were shocked and amazed by this behaviour, my wife and daughter are Swedish nationals meaning we come to Sweden quite often and NEVER have we experienced the rudeness and arrogance of the person who spoke to us as if we were trash.