Tam Ash

Review of Sonesta Resorts - St. Maarten

Sonesto is still under construction. The lobby loo...

Sonesto is still under construction. The lobby looks about 90% finished but the rest of the building is very much under works. The hallways on my floor looked dirty at times probably because they are working while guests paid to stay there.

The elevators malfunctioned a few times skipping floors that were actually pressed. They also did not level to the floor when walking into them. That is actually dangerous and violation of many building codes. It hurt my friend's foot once.

The staff is very friendly and nice but not knowledgeable. Simple things like connecting to the wifi some of them didn't know how to do.

The cafeteria breakfast was actually awful. I just don't understand how anyone could make omelettes or spinach taste awful. Must be the fake liquid eggs!

Overall they need to finish construction before opening up for business. They also need a Facilities Manager and Engineers on site. It's evident they don't have either as they're dropping the ball with small simple things.