I'm writing this review because after reading most...

I'm writing this review because after reading most of the reviews I am seeing a trend of the same type of experience.
We had them come out to do our semi-annual "part of the family" a/c tune up. While here I asked the tech how much it would be to add hard start kits to both a/c's. He said $400 a piece but we get a 10% discount and that we should do it. I asked him if there was any other discount to do it for less since I can see the actual kit is about $50 online. He said no. I told him I would think about it while he was checking refrigerant levels on both units outside.
While he was checking refrigerant the 2nd air conditioner I told him I would hold off on the hard start kits and possibly just do it myself. This seemed to annoy him and he said he would make a note of that on the report. Then he said the a/c appeared to be a pound low on the refrigerant and pointed to the gauges. I don't know what the gauges should read. I then explain that it had actually been running good but that we might replace the unit in the spring. He then said we can't warrant this unit if it's low on Freon. I then asked if they would warrant it if we did add Freon and he said no. He then let a lot of what I would assume is Freon out of the system when he removed the gauges. Loud hissing sounds and what appeared to be graphite particles spraying everywhere for about 3-4 seconds. Not sure what the equivalent of Freon that might be, but for a system he said is a pound low on Freon, it couldn't have helped.
I have another year and half left of pre-paid "part of the family" maintenance program, but I'm not sure I trust them to work on my equipment anymore.
We purchased a new Daiken system from them 5 years ago and in that time both the blower and a/c coil have been replaced. The coil replacement was free of charge. That was nice. The blower replacement was just over the 5 year mark and they charged only labor of $800 to replace it, but the blower motor was covered.
I feel like this company was much better to deal with prior to 2019. Honestly, it wouldn't surprise me if they might do something to sabotage my system to need them to come back out to "fix" it....like purposefully discharging freon when removing pressure gauges.
I think they are really out to sell systems and equipment than perform repairs and maintenance.