Excellent Service Overshadows Everything at Moxy N...

Excellent Service Overshadows Everything at Moxy NYC Times Square

I was pretty exited for my 1st trip to New York.

Booking a Marriott hotel where I'm a member and we'd have quality rooms seemed like the safe bet. But upon arriving, I was shocked at how small the room was as I'd never seen 1 that compared. It wasn't like any other Marriott I'd stayed at previously.

About a day into our stay, on the app, I was prompted to rate our experience. While I'm not into leaving bad reviews (especially if it's something that can't be fixed), I couldn't help but be honest about how irked I was by the size of the room. I'm 6"3' and with a bad dream, I could possibly kick the flat screen off the wall. My girlfriend actually did knock a wooden fixture, tightly fitted right next to her, on the floor (she sleeps like a Tasmanian Devil :).

Immediately, the front desk reached out and asked for my email. Soon after a manager contacted me and without any hesitation, offered my girlfriend and I a dinner at their Legasea restaurant for her birthday (and WOW was it good).

We couldn't figure out how they knew it was her birthday. When we got back to the room, we were even more surprised at the candles, decorations and birthday wishes in our room. It was truly charming. All the sudden, whatever I was complaining about seemed unimportant. We later found out that a friend had called the front desk to ask if they could do the decorations which is even more impressive that they allowed it and remembered us.

The staff really supported our experience in a way that made an initially uncomfortable experience into something truly memorable and unforgettable.

(They even provide ear plugs for the loud music on the weekends!)

Thank you Moxy Staff