Stayed after our wedding. Despite some of our gues...

Stayed after our wedding. Despite some of our guests having booking confirmation for a lower amount they charged more at check out because they were part of our party. We booked 17 rooms and were told that we were given a special reduced rate but the rooms were in fact cheaper to book online. When we complained we were told the hotel was full and we were lucky to be there but on the day rooms were available online for 40% of what they made us pay. The rooms were tiny.

The staff were very unhelpful and really seemed to struggle to cope with small requests or understand what was going on. Numerous calls and emails were required to deal with very simple things.

They refused to let us check-in before 3pm and leave our luggage but our wedding was at 3pm, (we emailed and telephoned well in advance to ask for help with this) but got none, they agreed to take guests bags but on the day guests were told to come back to check in after the wedding in the early hours of the morning, BUT then security refused to let some of our guests into the hotel that night because they were not checked in guests! The best man was left alone on O'Connell st for 30mins in the cold being told he was not a guest and had to produce 2 forms of ID before they would admit their mistake and let him in.

Very embarrassing situation to be put in at your wedding, especially with retired relatives who had travelled up from the country and who felt the hotel simply took advantage of them.

Despite all these issues at no point whatsoever did a staff member ever actually help, or even apologise. We left very disappointed and upset.