Started out excellent and friendly staff, very hel...

Started out excellent and friendly staff, very helpful. We reserved with Expedia site which was paid in full prior to arrival. However once we arrived we were told we would only be charged $20 incidental fee. Once settled into our room, my bank alerted us of the full fee being charged. We were told by the front desk they were reversing the fee and only a $20 hold would be on their by morning. The next morning a bill was slid under the door for the full room fee minus $20 incedental fee. Called front desk fhey said that was the correct fee. I then had to explain again, we paid in full through Expedia and this is an error they then agreed and stated they were removing the "hold". 7 hours later bank still pending as a charge not a hold per pur bank we have to call the hotel to remove. Called Wyndham, after being transfered 3 x and on hold 14 min. they stated I have to wait 3-5 business days. I stayed this is unacceptable. Receptionist stated, unless I call my bank to get a fax # to remove their error charge. I put Wyndom on with my bank and they stated they would fax it. Still waiting! Not a great way to spend your vacation. No apology and made this out to be our error when they made the mistake twice.
Regarding the actual place: Awesome location and views, however, the room not cleaned, sand in the beds under the sheets, bathroom not clean, shower head falling out of the wall, hot in hotel more than outside for weather being 95 F! Never booking with Expedia or Wyndom Va Beach too many errors to try again.