Jenny Redondo

Review of United Automobile Ins Co

Absolutely the worst insurance company! they incre...

Absolutely the worst insurance company! they increased my insurance rate without notifying me. The day I set my policy with them, they asked me to provide them with a declarations page of my prior insurance, and so I contacted my old insurance and asked for them for exactly that. I then forwarded the information I received to United, this was done HOURS after they had asked for it. but when the first payment came around they charged me ONE HUNDRED dollars more than the rate I had signed off on. When I called to fight this they said the declarations page only listed the 2 months prior of having switched to insurance with them and that it needed to be the last 3 months, it was simply listed like that because I had just renewed my policy but I ve had insurance for years with the old company. I WAS NEVER INFORMED by anyone that it needed to be 3 months, what s worse is that once they received that information from me they NEVER bothered to called me to let me know, simply increased my rate without my consent and charged my card. Now I m fighting with them for their lack of communication and demanding a refund of those $100. the really rude representative only offered me a credit but wouldn t even tell me how much the credit is for, that I have to call back another day additionally she wouldn t guarantee how much my rate from now on would be. Are you kidding me???THIS IS UNACCEPTABLE. Disgusting place.