AVOID ... Bad service and staff that couldn't care...

AVOID ... Bad service and staff that couldn't care less.

TLDR: Food never came, and when I asked about it 30 minutes later it arrived in 2 minutes. Talked to the manager...he didn't really care.

I ordered an egg and cheese croissant and the cashier gave me my coffee and told me they would bring the order to me. Half an hour later I'm still sitting there and my food hadn't arrived. Meanwhile I see more than 30 people come in and leave with their orders. So finally I realized that something was wrong and I went asking about my order. They asked me what I ordered and they said they will bring it to me. So this time I stood next to the cashier and 1 minute later they had my food. I was really surprised. So I went and talked to the manager and asked him what happened, and he said he doesn't know, and it should take a minute or two for the food to come out. I understand that mistakes happen but what made me even more upset is that the manager didn't care. Didn't even offer me a coffee to go, or a bagel or anything to apologize for completely forgetting about my order. Not that I want a freebie, and I was full at that point, but at least show that you care about your customer returning.

BTW ... I rarely if ever write a bad review because I try to be fair and understanding, but I was surprised at how bad this experience was.