Review of Chan Brothers Travel Pte Ltd

4 years ago

REF: 10EU10H 29/18LH

REF: 10EU10H 29/18LH

I must congratulate Chan Brothers to have such dedicated tour leader like Edmund Wong, who has served the company loyally for more than 28 years and handling the Europe market.

With experience, naturally comes maturity and confidence in handling our tour itinerary.

Simple things like seat allocation was firmly settled by his clear instruction and explanation. Some places were closed due to activities organised by local government or strikes. But Edmund was able to make us understand and make alternative routes and times to visit the location on another day.

The biggest test of his capability was when we entered a restaurant for dinner. The lady boss was bewildered and started to shout and nagged that there was no reservation done for our group and started to insist cash for payment. All the while our whole group was standing looking lost.

Edmund asked the important questions: Can you cook for the dinner now? I can pay you cash. We can discuss other things later. This quieten the boss immediately and all of us were seated and within 15 minutes, piping hot dinner was served.

With his leadership, all our members are 100% happy and followed him for all the side trips, which makes it more enjoyable for our group and easier for him to organise the trips.

This review cannot truly encompass all the good acts, professionalism, responsibility and dedication of Edmund towards our group, but I must say me and my wife including the whole group felt at ease and thoroughly enjoyed the trip and we look forward to more trips with Chan Brothers.