Alex Friedman

Review of Leica Camera USA

This is one of the worst businesses I've ever inte...

This is one of the worst businesses I've ever interacted with. DO NOT SEND THEM YOUR PRODUCT FOR REPAIR. They will tell you that you will receive your repaired product in 8-10 weeks. This is false. You will not. I had to call essentially every other day for weeks to get my lens (simple cleaning and adjustment, which costs $450!) returned to me. All told, took 5-6 months, and they didn't even fix the lens. Aperture ring was returned broken. They even forgot to return a filter that I had attached to the lens.

Before sending in my lens, I had sent my camera in for adjustment (700 USD) and had a similar experience. That time, I had to contact the CEO of Leica in order to get my camera back repaired.

There are other Leica repair shops (DAG, yYE) that can do similar work for MUCH MUCH less in much less time. Go to them if you need your product repaired.