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Review of Wolters Reisen GmbH

A holiday booked at Casamundo, this holiday has be...

A holiday booked at Casamundo, this holiday has been transferred to TUI - Wolters Reisen GmbH.
That is not a problem in itself, and I soon got the papers and everything would now go through TUI wolters. I got an email from Wolters if there were problems, then I could send an email and they would adjust it.
I have sent an e-mail to TUI-Wolters Reisen and received an automatic e-mail that they will reply as quickly as possible.
Unfortunately the journey is now over and TUI has still not answered my email.
Fortunately Casamundo did respond to my mail and the problem was solved.
Too bad that TUI could not do this with a simple e-mail