Brian Marts

Review of Cowles Ford, Inc

So far this is the absolute worst customer service...

So far this is the absolute worst customer service experience I have ever received from a service department at a dealership. I had a scheduled appointment at 11am for a diagnostic test on an issue with my vehicle. After 4 hours of not receiving a call to inform me of the results I started calling the service department. Every time the phone rang and rang with no answer. I probably called 15 times over the next 4 hours. I even went through the dealership receptionist to relay paper messages for someone to call me back. No call back ever came! At 7PM I called back and reached the receptionist desk only to be informed the service department was closed and everyone had gone home. The only manager, apparently, on site is a sales manager that has zero capabilities of assisting me with the fact that my car is now stuck there until tomorrow morning when they open again. The only solution offered is to try and call back first thing in the morning when the service department opens and hope I am able to reach someone. I will be following up with the service department manager Hal Farrington first thing in the morning to lodge a formal complaint against his department. Will update this review after that conversation.