This hotel was okay for the price. It wasn't that ...

This hotel was okay for the price. It wasn't that fantastic, but it certainly wasn't awesome. However, watch out for giving them your credit card! My friend paid for our rooms in full, in advance. We got a special, non-refundable rate for paying in advance. When we arrived, we still had to pay the local tax, so I gave them my credit card to pay it. During checkout, the staff said we owed them money still, but we explained that we already paid in full at the time of the booking. After a few minutes, they apologized and said it was a mistake and they corrected it. However, when I got home and checked my credit card statement, there were two charges for $120 from the hotel, on the date of our checkout (the tax was only 20 euros for each room, and should have been charged on our arrival date).

I tried to contact the hotel by email, since it would be an international call, but they just ignored me. I had to contact my credit card company, and only then did I finally see that they were trying to charge us a higher rate than what we had already paid. It is clearly outlined in their terms of service that we were paying the full amount, in advance, with no refunds. Our invoice shows the rate we were charged and that we already paid. What a pain!