Mindi Scalf

Review of Tempe Paintball

Went for my son's birthday this weekend and they a...

Went for my son's birthday this weekend and they all had fun. There were just a few things missing I booked a birthday party package online and it stated you get pizza a soda and cupcakes. When we got there the guy came over and said since it's a birthday party you get pizza. They took the order for the pizza but when the food got there they didn't ask us if we wanted a drink I went and asked about soda they said they don't carry soda I asked why the online reservation said soda with pizza. Then they never once came back up to me asking if the kids wanted something else to drink (thank God I brought a cooler of water) and they never came and talked to me about having cupcakes for the kids. When a Mom books a birthday party package at a place they usually have it set up so the mom can spend most of the time with the kids and making sure they have a good time and the food and cupcakes are all taken care of by the facility. They should not offer a party package if they are not going to take care of those things that they state in the package. When I called to speak to the manager (I got the assistant manager) and all he did was give me every excuse possible of why things happen the way they did and how they're not all on the same page yet. He then said it was my fault for not asking about the cupcakes but if I wanted to come by the next day he would have them available for me if I wanted to pick them up. also never asked if he could just give us anything in return or give me some of my money back and when you spend several hundred dollars on a birthday party you expect a good birthday party out of it.. So to anyone out there if you're going to book a birthday party you better make sure you do everything for it or you might be disappointed like I was..