I booked this hotel as a special treat for my mom'...

I booked this hotel as a special treat for my mom's birthday and specifically asked for a quiet room. Instead, I was given a room directly facing a huge building site, and I was woken at 6 am by builders throwing massive wooden beams off a truck, and the noise continued, so we had to get up (all cafes were still closed). If I had known that it would be so loud (the other side of the hotel was much less noisy), I would have bought earplugs. When I mentioned this to the hotel staff, they simply shrugged their shoulders. Will definitely not come again.