Brian Mau

Review of Flora Grand Hotel

I stayed at this hotel many times over the past fe...

I stayed at this hotel many times over the past few years. It has good beds, a gym with a view, and a convenient location. Other furnishings are basic, the pool is not attractive, and they lack a license to offer wine or beer. Unfortunately, the quality of service is getting worse to the point that I can no longer count on an easy night in these rooms. Every time I visit, the staff seem to be undertrained and disorganized. Room service cannot coordinate billing or requests with the front desk, and even simple procedures and requests are often mishandled. I have raised these concerns with management, but they seem unable to sort things out. If you have time and energy to deal with these issues, you might be fine. Otherwise, consider choosing another place to have a less stressful visit in Dubai.