I tried to call a few days ago and the office was ...

I tried to call a few days ago and the office was closed. I sent a message. However, the response emailed to me was that I would get a response back regarding my questions regarding the large Bryant Chandelier. That never happened. I went ahead and ordered it today and again called to ask about the fact that it said it was back ordered until 12/24/19? Today is 4/8/20? Hoping I will get a communication back today regarding my order.