D Cornish

Review of Massachusetts Eye and Ear

Brought Mom for a scheduled appt with Dr. Cestari....

Brought Mom for a scheduled appt with Dr. Cestari. Waited 2 hours to see the doc and then he popped in and out of the room--forgot paperwork, had to leave to get it, apologized and left again. He was not attentive and clearly had other things on his mind other than discussing her concerns / questions re:Strabismus surgery. Since she almost died with complications of a previous unrelated surgery her concerns were well-warranted. He clearly wanted to hurry us out to get to whatever else was on his mind. I understand other emergencies delaying appts but at least give the patients who were delayed and inconvenienced the courtesy of your full professional attention and a thorough appt-afterall they waited 4 months to see you and then hours in your office-not to mention a 2-hour ride each way to the hospital. Glad my elderly Mom had me with her to be sure she didn't get pushed out without her questions answered. Very disappointed. Mom and all patients deserve better.