A truly appalling company to deal with.

A truly appalling company to deal with.

We ordered chairs and screens from Furniture at Work both listed as Orange. We happily received the chairs (which were orange), but the screens delivered were RED.

Furniture at Work will not take any responsibility for the blunder. It was made to order and Digital swatches and fabrics can differ slightly was their only offering.

They have point blank refused to offer any kind of resolution, merely it s what you ordered, like it or lump it .

We have not demanded anything other than the correct colour screens. We have made suggestions for the screens to be returned and the red fabric removed and replaced with orange fabric. Or to send us red mesh covers so our chairs could match the screens. We have not made any unreasonable requests, all of which have been totally rejected.

The whole point of purchasing everything from one place was to have matching furniture. When ordering two items listed simply as orange from the same supplier, we expect that orange to be the same across the products. The screens were not listed as anything other than orange, just like the chairs.

Unbelievable.